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Damage Claim

Shipping Damage or Product Claim

Claims must be submitted to ECOS Paints in writing within seven (7) days of delivery.

Customers are responsible for inspecting and reporting any product issues, loss or damage at the time of delivery.

Deliveries should be refused if there is considerable visible damage to the boxes upon receipt

When damage occurs in transit, that is not visible upon receipt, we will evaluate the extent of the damage (Shipping Damage Claim) to determine if it falls within the parameters to initiate a claim with FedEx.

FedEx will discard product that is badly damaged, ECOS will initiate a replacement to you and file a claim with FedEx

Paint leakage does not qualify as damaged product.

ECOS packaging is specified and tested by FedEx to adhere to FedEx shipping guidelines of transporting Paint

ECOS Paints will attempt to respond to all form submissions within 24 hours, Monday - Friday (excluding holidays).

* Order Number

* Email Address
Email address as it appears on the order

* First Name
First name as it appears on the order

* Last Name
Last name as it appears on the order

* List the Damaged Products or Product Issue
Please include the product name(s), the color(s), and the number of containers that were damaged or had product issues. Please include a description of the product issue (does not apply to damage claims).

* Select Delivery method

FedEx Deliveries

* Photo(s) of damaged can(s)

Upload photo(s)   .gif, .jpg, .jpeg, .png

* Photo(s) of inside of box(es)
Please include photos showing the inside of the box, and any spillage or damage within

Upload photo(s)   .gif, .jpg, .jpeg, .png

* Photo(s) of FedEx label(s)

Upload photo(s)   .gif, .jpg, .jpeg, .png

Freight Deliveries

Inspect and then note any visible damage on the delivery receipt when signing for the delivery. Be specific when describing the damage and avoid general terms such as “carton damaged”

Example: “Two single gallon cans containing Eggshell Paint, Color Nilla Vanilla”

* Photo(s) of pallet

Upload photo(s)   .gif, .jpg, .jpeg, .png

* Photo(s) of damaged or spilled containers

Upload photo(s)   .gif, .jpg, .jpeg, .png

* Photo(s) of delivery receipt
Delivery documentation with your signature and noted damage

Upload photo(s)   .gif, .jpg, .jpeg, .png

Submit form
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